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All posts tagged "warranty"


Tuesday, January 31, 2012

Apple Fined in Italy Regarding Mishandling of Warranty Notification

Posted by Jeff Campbell in "Apple News" @ 04:00 AM

http://www.mactech.com/2012/01/27/a...o-year-warranty

"Apple has complied with a court order in Italy and is informing customers at its online store about a legally mandated two-year warranty, reports 'The Register.'"

You can read the original story here, but of course, Apple is appealing the ruling. I'm not really sure about this whole situation, since the basis is the fact that Apple didn't tell customers they had a two year warranty when they were purchasing an extended warranty. Any extended warranty I've ever purchased has always added to and not overlapped, so they must do it differently in Italy? Besides, don't you know when you purchase an item if it has a warranty and for how long the warranty lasts and what it covers? Wouldn't you want to know? I know I find out, maybe I'm an anomaly? What are your thoughts?


Monday, February 21, 2011

Radeon 2600 XT Warranty Extended by Apple

Posted by Jeff Campbell in "Apple Desktops" @ 04:00 PM

http://www.hardmac.com/news/2011/02...t=Google+Reader

"Apple announced a warranty extension for the Radeon 2600 XT that were delivered in the early 2008 Mac Pro."

If you have a Mac Pro with this video card, you get three years from the original date of purchase or until 7/31/11, whichever gives you longer coverage. More can be found here at the support page Apple provides.


Wednesday, September 15, 2010

The Express Lane is Now Open

Posted by Jeff Campbell in "Apple Articles & Resources" @ 04:00 AM

http://www.9to5mac.com/26404/apple-...e+Intelligence)

"Apple has introduced a new Express Lane service to its customer support system, an online engine that should help customers find the support they need."

If you have Apple products still under warranty, the service is free. The system works pretty simply, just select the product you want help with and work through the options until you get the information you need. You can also search the products you have registered as well as previously submitted cases.


Monday, June 7, 2010

SquareTrade Updates Their Warranty Program

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 07:00 AM

http://www.macrumors.com/2010/06/04...rranty-program/

"SquareTrade, a popular electronics warranty company offering coverage for a wide array of devices including the iPhone and iPad, has rolled out a revamped iPhone warranty program temporarily priced at $99 for two years of coverage, with a regular price of $124."

AT&T's version of this, as compared above, is quite a bit more expensive, but it also covers loss or theft of your iPhone. I guess it all boils down to what you think you will be most susceptible to, damage or theft, when you make your decision for coverage. Oh that and the big difference in deductibles and total cost!


Tuesday, April 20, 2010

Apple Sued Over Moisture Sensor in iPhone

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 09:00 AM

http://www.cultofmac.com/california...w+(Cult+of+Mac)

"Inside every iPhone is a moisture sensor: a small dot of liquid-sensitive material that turns bright pink if the iPhone's insides have been exposed to being submerged. It's the method Apple uses to protect itself from having to replace iPhones that clumsy customers have dropped in a puddle, their beer or a toilet."

The Californian woman claims in the lawsuit that "As a result of Apple's improper application of the Liquid-Damage Exclusion, Apple sells [devices] with the intent to exclude them from the warranty coverage Apple promises consumers it will provide-even when consumers pay extra for Extended Warranty coverage-simply because their Liquid Submersion Indicator has been triggered, without any attempt by Apple to verify whether the Class Devices actually have been damaged as a result of submersion or immersion in liquid." The reason for the moisture indicators is to determine if they have been exposed to moisture so isn't that verification? Not enough according to the lawsuit, it appears she also wants another verification done to make sure the indicator isn't faulty. It doesn't sound unreasonable to me, especially since there have been other complaints that these are too sensitive and could be faulty. What are your thoughts?


Tuesday, June 2, 2009

MacBook Pro Video Warranty Extended

Posted by Jeff Campbell in "Apple Laptops" @ 10:00 AM

http://www.appleinsider.com/article...hree_years.html

"Illustrating the scope of a flaw in older NVIDIA graphics chipsets, Apple has extended its special warranty on the GeForce 8600M GT in certain MacBook Pros from two to three years. Those visiting Apple's support page for the video corruption and failure issues suffered by this portable generation have noticed that Apple has quietly added an extra year to its coverage, giving owners of the affected MacBook Pros free replacements as late as September 2011 depending on the date of purchase."

I had mine in to the Genius Bar a few short months ago for this very reason. This affects the older MacBook Pros, manufactured between May 2007 and September 2008. Per the Apple Support article, look for distorted or scrambled video on the screen or no video at all on either the computer screen or an external display. The last problem is what I suffered through, but they fixed for free so all I was out was about a week with no laptop and my time taking it in and picking it up. This affects the 15 and 17-inch models, and was written about back in October of 2008. Now there is a class action lawsuit about the problem, that includes HP and Dell owners.

NVIDIA is denying that the new uni-body MacBook Pros share the same material in their graphics chips that caused the problem with the older ones so it appears, at least for now, that those models won't suffer the same fate. NVIDIA initially told Apple last year that there was no problem with the chip in the older MBP's too, so I guess we shall see!


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