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All posts tagged "hp"


Wednesday, July 13, 2011

LAPTOP's Tech Support Showdown 2011: The Worst and the Best Tech Support

Posted by Jason Dunn in "Laptop Thoughts Articles & Resources" @ 03:31 PM

http://www.laptopmag.com/mobile-lif...wdown-2011.aspx

"Who wouldn't jump at the chance to wait on hold only to barely understand the person on the other end? And why wouldn't you want to conduct a live chat with a tech support rep who asks you a million questions before addressing your issue? Fortunately, not all laptop tech support is bad, and knowing who's good could tip the balance during your next shopping trip."

I'll spoil the surprise for you: Apple is at the top, with Dell and Samsung fairly close behind. The latter two have improved a great deal since the last report, so it looks like someone is paying attention. Do your own experiences with the companies in this report match up with the results? From my perspective, the 22 minute average call time for Dell seems rosy - I'd venture my calls with Dell are always 45 minutes or more...and usually rt 15 minutes of that are my call being transferred from one department to another while someone tries to figure out who can assist me. About 20% of the time, said transfer disconnects my call, which means I have to start over again. I am not fond of Dell tech support, though once I get to the right person, they usually help me with a fair degree of competence.


Friday, June 24, 2011

Updates Add More Printers to AirPrint, and Apple Updates Epson and Lexmark Drivers

Posted by Jeff Campbell in "Apple Software (OS X)" @ 01:00 AM

http://9to5mac.com/2011/06/23/hp-en...more-laserjets/

"Computer maker Hewlett-Packard today issued a firmware update which adds support for wireless printing from iOS devices via Apple's AirPrint technology to eight new LaserJet printers, bringing the number of AirPrint-enabled LaserJets to thirteen."

HP has a page dedicated to these types of printers here, and in other printer news Apple has updated Epson and Lexmark printer drivers.


Wednesday, March 30, 2011

It Really is Mostly About the Software

Posted by Jeff Campbell in "Apple iPhone, iPod Touch, iPad" @ 09:30 AM

http://www.9to5mac.com/58456/its-th...17-tablet-apps/

"Dying to compete with iPad, rivals are drumming up speeds and feeds in the absence of quality software. Unfortunately for them, the game is software, not hardware. Blogger Justin Williams took time to sort through Android Market and count apps that are featured for Android slates."

Compare the 20 or so apps the author found that met his criteria (specifically written in Android 3.0 or written specifically for the tablet platform) to the over 65,000 that Apple has in their App Store and you can see the advantage does go to Apple. I've seen the Xoom and I do like it's form factor, but when it gets right down to it I have to agree: the apps are where it's at, especially when you consider games such as this one. So even though Dell and HP are throwing down the "Apple's not all that" comments, and Microsoft sounds like they are throwing in the towel when it comes to the tablet market, I still think Apple is in the driver's seat when it comes to the tablet market. What are your thoughts?


Wednesday, December 29, 2010

Which Shift Key Do You Primarily Use?

Posted by Jason Dunn in "Laptop Thoughts Talk" @ 12:00 PM

After reading Chris' post about what makes a perfect keyboard, it got me thinking about Shift keys. In Canada, many laptop brands ship their laptops with a French/English keyboard, and when they do, the left shift key is cut in half to make room for an extra French-language key. The net result is that any touch typist trying to use that keyboard, if they're not accustomed to it, will constantly be missing the left shift key. I'm one of those people, and I flat-out refuse to purchase any laptop that doesn't have a full-sized shift key. That means no HP laptops for me - every single one of their consumer laptops sold in Canada have the shrunken left keyboard; it's one of the main reasons I tend to go for Dell laptops. I'm pleased that Apple allows you to choose what kind of keyboard you want on your laptop and wished more companies offered users that choice. If I primarily used the right shift key, however, I wouldn't have my choices curtailed.

What about you? Which shift key do you primarily use? I use the left shift key 100% of the time - never even touching the right-hand shift key.


Monday, November 29, 2010

Apple Buys HP Campus

Posted by Jeff Campbell in "Apple News" @ 06:00 AM

http://www.cultofmac.com/report-app...w+(Cult+of+Mac)

"Apple has become the largest landowner in Cupertino, Calif., the city which headquarters the computer and media giant. Apple recently purchased for a reported $300 million a 98-acre campus which formerly housed Hewlett-Packard. The site adjoins Apple's 50-acre site it purchased in 2006."

Back to their roots according to Woz in this interview, since most if not all of the early Apple work was done on this campus in the calculator division.

Tags: hp, land, cupertino

Friday, October 16, 2009

HP Drivers for Snow Leopard Released

Posted by Jeff Campbell in "Apple Software (OS X)" @ 08:00 AM

http://www.appleinsider.com/blogs/m...ow_leopard.html

"Apple this week released new drivers for HP printers in its latest operating system, Mac OS X 10.6 Snow Leopard. The file, labeled version 2.2., is a 383MB download available from Apple."

This update can be downloaded from Apple, and requires Mac OS 10.6.1. Short and sweet, but if you want more info on printer drivers from Apple, they have a special page set up.


Tuesday, December 23, 2008

HP Read My Mind

Posted by Vincent Ferrari in "Apple iPhone & iPod Touch" @ 10:00 AM

http://www.hp.com/united-states/con..._go/iprintphoto

"HP iPrint Photo is a free downloadable software application that allows you to quickly and easily print 4" x 6" photos. Images stored on your iPhone or iPod touch can print on most HP networked ink jet printers connected to a local WiFi network. Wireless printing is a fun extension of the iPhone / iPod touch's easy photo capture and viewing experience."

This is the kind of thing I love; a company thinking about what its users might want and then making it happen. In this case, HP took out its mind-reading hats and created an app that lets you print photos directly from your iPhone to an HP wireless printer. The quality is excellent, there's no configuration involved, and it's smart enough to pull the paper from the 4x6 tray meaning you just pick, click, and print. I've been hoping someone would figure out photo printing from the iPhone and after trying this one out, I'm glad it was HP. It works flawlessly as advertised. The camera on my iPhone just got a whole lot more useful.


Thursday, November 20, 2008

Apple Customer Service Tops PC Makers

Posted by Vincent Ferrari in "Apple Talk" @ 08:00 AM

http://vocalabs.com/sqtrack/

"Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. They're one of those companies whose job it is to ask you at the end of your call with customer service how things went, and their survey results show that when asked how satisfied they were with their agent, 60% answered "very satisfied." Dell customers? Only 44%. Gateway followed with 37%. Not enough info is yet available on Toshiba and HP to be statistically significant."

In the end, this is nothing most of us here don't already know. My experiences with Apple Support have been very good over the years. Lita's story comes as a big surprise to PC users but not so much to us Mac users. I won't go too far into the results, but I can totally understand Toshiba being at the bottom of the food chain. I've never had a good experience with them in any way. And Gateway is a close second as far as my worst ever, so I tend to think this chart is pretty accurate. Anyone find these out of whack in any way?


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