Apple Thoughts: Laptop Magazine Gives Apple an A

"If a top-notch customer support program is high on your list of features when buying a new computer, you should be looking at a Mac, according to a new ranking."

For 2009, Laptop Magazine awarded Apple an overall score of "A" for both phone and Web support. According to the magazine, "Apple has consistently offered some of the best Web and phone support of any computer vendor, and this year was no different," the magazine said in evaluating Apple. "Its Web site is brimming with well-ordered FAQs, query-based search, and PDF manuals, the latter of which quickly answered our external monitor question." This follows the same rating for 2007 and 2008 when it rated the tech support aspect. In comparison, ASUS received a B-, HP a C- and Sony a B+. Not bad Apple.