Friday, March 6, 2009
Verizon Acknowledges iPhone Might be the Reason Customers are Leaving
Posted by Jeff Campbell in "Apple iPhone & iPod Touch" @ 12:00 PM
"Verizon Wireless must be feeling the sting of losing customers to AT&T due the popularity of the iPhone. A reader just alerted us to a survey peppered with iPhone references that was presented to him upon cancellation of his Verizon account. The coup d'etat was the question that posed, "What could Verizon Wireless have offered to keep you as a customer?" Among the optional answers, iPhone."
Ouch! I guess Verizon is feeling the heat due to customers leaving for the iPhone (oh yea, and AT&T). Or more likely it could be they are just being thorough. They would have to be clueless not to have included this as an option in their survey. Ignoring the iPhone won't make it go away so they might as well acknowledge it and figure out just how many of their customers are leaving, if any, for the iPhone.